News
One out of six cell phone users suffers from “bill shock”
Loading ...One out of every six mobile phone users have experienced “bill shock”—an unexpected jump in their monthly service fee that was not prompted by a change in their calling or texting plan. That’s 30 million Americans all told, according to a new survey released by the Federal Communications Commission.
These nasty surprises aren’t the kind of multi-thousand dollar hikes that have been making headlines in Europe and sometimes here in the United States. “Nevertheless, we know from our consumer call center that for many, many people in this country, a jump of $20 or $30 or $50 on your cell phone bill is a very significant jump,” Joel Gurnin, Chair of the FCC’s Consumer Task Force told reporters at a Wednesday press conference. “We did find many people who were experiencing bill shock in the range of $50 or $100 or more.”
15 percent of these “shocks” cost consumers from $25 to $49 more on their bill, the report says. 14 percent cost from $50 to $99. Another 23 percent cost over $100.
via ArsTechnica.
You might also like
|
|
|
|
|
