First seen in Enterprise Console 4.5.0Sophos Enterprise Manager 4.7.0 What To Do Open the Windows Application event log On the computer running the Sophos Management server open the Windows event viewer If Symantec System Center is installed to an NTFS partition, make sure that the Local Administrators group (and any user that accesses Symantec System Center) has Full Control permissions for the Details: Cannot get security identifier for account: .\SophosSAU
WARNING: Make sure that you change this setting back the previous setting when you have finished. What To Do Check the share (as set in the updating policy) is available and you can connect to it. I'll be back.... Register the Symantec System Center Discovery service by typing the following command at a command prompt: regsvr32.exe "C:\Program Files\Symantec\Symantec System Center\NscTopps.dll" Confirm that the correct shares are present. other
For help, read the document Adding service exceptions in Windows Internet Connection Firewall to allow Symantec AntiVirus to communicate. If you need technical support please post a question to our community. Perform the following tests: Check that the SQL Server service referenced in the connection string established above is started.
Success always occurs in private and failure in full view. Covered by US Patent. Then it says "cannot connect to symantec server, try again later" I have been trying all day. The login failed Cause There are various causes for this issue.
Providing that the correct databaseexists and thedatabase account is a member of the Windows security group 'Sophos DB Admins', it is likely that the SID of the group in Windows is This change makes the clients check in with the parent server every 1 minute for a definition update. Read up from the line mentioned in step three and check for any errors or problems. If the SQL Server instance is remote to the management server, check that SQL Server is accepting remote TCP/IP connections.
Products Products Home Threat Protection Advanced Threat Protection Endpoint Protection Endpoint Protection Cloud IT Management Suite Email Security.cloud Data Center Security Blue Coat Products Information Protection Data Loss Prevention Encryption VIP I came to look at my computer and saw the Norton Internet Security (NIS) told me to restart the computer in order to activate the program. on a 64-bit computer)... After closing I have a Norton shortcut on my desktop and another in the taskbar.
Dslabbekoorn Newbie1 Reg: 05-Nov-2014 Posts: 3 Solutions: 0 Kudos: 0 Kudos0 Re: Cannot connect to symantec server Posted: 09-Nov-2014 | 5:44AM • Permalink I have tried the solutions offered in the I uninstalled that and loaded Avast again with no problem. The delay on the endpoint downloading new updates is dependent on the updating schedule. Right-click My Computer, and click Properties.
Cannot open database SOPHOS51 requested by the login. have a peek at these guys For example, you may encounter communications problems between the clients that run Symantec AntiVirus 10.x and parent servers that run Symantec AntiVirus 9.x. After restart i used the msconfig cmd. Start > type msconfig and press enter. If that's the case - Try using the option link on the dialog box for entering a different ID (changing the email address). On the next dialog box just reenter your
In the Registry Editor, delete the IRPStackSize value, and then restart the computer. You must restart the computer twice during this procedure. Tried complete removal and re-install with Norton removal tool, ccleaner and Norton utilities in between. check over here Note: obfuscationutil.exe -w should be used if you need to re-create/change the password.
Thank you for your feedback! Make sure that the correct discovery method is selected: Load from cache only This discovery method returns information that is cached in the local registry of Symantec System Center. after that i came back to the answers and closed the last answer, they can share the points or you can open the question again and i'll accept both answers.
This file records all actions made when Sophos AutoUpdate attempts to establish a network/Internet connection and perform an update. Providing that the correct databaseexists and thedatabase account is a member of the Windows security group 'Sophos DB Admins', it is likely that the SID of this group in Windows is Only the Norton techs can do that when you use that free chat program. Select 'Open Sophos Endpoint Security and Control'.
What To Do If the updating address is incorrect change either the central updating policy (from the console) or the local AutoUpdate settings. After you install Symantec System Center and restart the computer, you can put the Terminal Server in Application mode. I don't have any way to see what those techs did, so I have to start at the beginning. this content Click Tools > Discovery Service.
Are you trying to install it from your Norton Account/Management account? Stop the following services in the order in which they are listed here: Symantec System Center Discovery Service Intel Alert Handler Intel Alert Originator Intel File Transfer Intel PDS Symantec AntiVirus See if a complete shutdown and restart will fix this for you. I restarted the computer and clicked the NIS icon on my desktop, the program did not respond.
Use a browser to test the connectivity to the management server on the client computer On the client computer, open a web browser. The login failed. The SQL instance referenced is not started. In Windows 2003/XP, at a command prompt, type the following commands: net share ADMIN$=C:\WINDOWS net share C$=C:\ In Windows 2000, at a command prompt, type the following commands: net share ADMIN$=C:\WINNT
What browser are you trying to install it with? Open the log file. Ensure that the SQL server referenced in the connection string can be resolved by the management server (ping and nslookup). It still hangs at "communicating with symantec servers" fails and neither choice (retry or cancel) gives a usuable product.
Create a SymAccount now!' Troubleshoot communication issues with Endpoint Protection Manager 12.1 TECH160964 May 30th, 2016 http://www.symantec.com/docs/TECH160964 Support / Troubleshoot communication issues with Endpoint Protection Manager 12.1 Did this article resolve Krusty13 Guru Norton Fighter25 Reg: 31-May-2011 Posts: 12,856 Solutions: 486 Kudos: 3,342 Kudos0 Re: Cannot connect to symantec server Posted: 29-Oct-2014 | 2:51PM • Permalink Thanks for confirming. Skip step two below if following this instruction. Click Database.
Take note of each change or discovery that you make while you use this document.
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