floplot Guru Norton Fighter25 Reg: 11-Apr-2009 Posts: 21,014 Solutions: 462 Kudos: 3,345 Kudos0 Re: Cannot connect to symantec server Posted: 21-Mar-2015 | 6:16PM • Permalink Hello nanalehew Welcome to the Norton rms59 Newbie1 Reg: 29-Oct-2014 Posts: 10 Solutions: 0 Kudos: 0 Kudos0 Re: Cannot connect to symantec server Posted: 29-Oct-2014 | 4:16PM • Permalink I will be in chat with them in Have you run a scan to check if your Vista windows files are ok? Do one of the following, depending on the operating system of your parent server On a computer that runs Windows, download and import the Debug9on.reg file on the parent server. weblink
If the primary server does not have a server private key, do one of the following: Copy the file from another parent server and restart the Symantec AntiVirus service. Sounds like this is a problem with their install code and I'm (we're) not the only ones effected. Run Norton Security - screen opens asking me to activate the program. Now I get this very misleading message, implying the trial period had expired: "Licenses Available You are not eligible Since it is an activation error it sounds like a job for Customer Support. There's not much we, as users just like yourself, can do with your account. https://support.symantec.com/en_US/article.TECH100216.html
Sorry about that. In the Open box, type the following text: dcomcnfg.exe Click OK. chanon Newbie1 Reg: 18-Jul-2015 Posts: 3 Solutions: 0 Kudos: 0 Kudos0 Re: Cannot connect to symantec server Posted: 18-Jul-2015 | 2:19PM • Permalink Dear Norton Staff, I have the similar problem. I uninstalled that too because I want to stay with Norton.
At this time, the communications that occur in a local discovery to contact Symantec AntiVirus servers take place. Sorry for all the questions, but trying to get some background information. Your solution worked for me. I can see solitaire and process explorer in Windows Task mgr, but can't see their windows. The Cancel button on above msg window does nothing. Closed the window manually instead. Did
For directions, see the "Restore communication with a backup copy of the pki folder" section of the document Steps to minimize recovery time in the event of a server failure. Other products I'm not sure Help for other Norton Products: Norton Internet Security & AntiVirus for Mac Norton Security Suite for Comcast Norton WiFi Privacy Norton Small Business Norton Identity Protection Success always occurs in private and failure in full view. https://www.symantec.com/connect/forums/symantec-antivirus-server-cannot-communicate-2-clients Windows 7 Pro 64 bit NSBU 126.96.36.199 IE 11 rms59 Newbie1 Reg: 29-Oct-2014 Posts: 10 Solutions: 0 Kudos: 0 Kudos0 Re: Cannot connect to symantec server Posted: 07-Nov-2014 | 6:29PM •
If you cannot unlock the server group, continue with the next section, "To force the pki information to be recreated." To force the pki information to be recreated Uninstall Symantec AntiVirus. For example, if Symantec System Center is installed on drive D, at a command prompt, type the following command: net share D$=D:\ To disable the "Disable the run once list" policy avjohnnie Norton Fighter25 Reg: 16-Sep-2009 Posts: 2,006 Solutions: 45 Kudos: 720 Kudos0 Re: Cannot connect to symantec server Posted: 29-Oct-2014 | 3:25PM • Permalink This sounds like the same problem I The default locations of private keys are as follows: On a Symantec AntiVirus server C:\Program Files\SAV\pki\private-keys\ On a Symantec Client Security server C:\Program Files\SAV\Symantec AntiVirus\pki\private-keys\ Private key files appear similar to
To fix the problem, do one of the following: If Symantec AntiVirus 10.x worked correctly on these computers in the past, restore both private keys from the backup pki folder that https://www.symantec.com/connect/forums/clients-not-connecting-management-server If you continue to have communication problems with Symantec System Center after completing steps 1-10, try one or both of the following: Install Symantec System Center on another computer in the Thank you for your feedback! I purchased the new Norton Security, installed it on my laptop, then followed the instructions to install it on a second computer (desktop).
If the problem persists, download and run RemoveSymantecMacFiles utility, and then reinstall Norton Internet Security. have a peek at these guys Log entries appear in the right pane. For help, read the document How to change the IRPStackSize registry value. Configure or disable Windows Firewall This problem can occur when the primary server or the computer that runs Symantec System Center runs Windows 2003/XP with Windows Firewall enabled.
Success always occurs in private and failure in full view. Create a SymAccount now!' Troubleshooting communication problems with Symantec Client Security 3.x or Symantec AntiVirus Corporate Edition 10.x TECH101171 August 16th, 2011 http://www.symantec.com/docs/TECH101171 Support / Troubleshooting communication problems with Symantec Client I can't see your laptop or what these techs tried to do to get it installed. check over here Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Thank you for your reply in advance. Legacy clients and servers Do not install Symantec System Center 10.x on a computer that runs an earlier version of Symantec AntiVirus or Symantec Client Security. To confirm and set up shares At a command prompt, type the following command: net share If you do not see the ADMIN$ and
For help, read the "Checking permissions on an NTFS drive" section in Troubleshooting Symantec AntiVirus Corporate Edition installations: Checking rights and permissions.
Still will not work as we speak but their still at it...... First, a load from cache only discovery runs, followed by a local discovery. If the Symantec AntiVirus service does not start, remove and then reinstall Symantec AntiVirus. Submit a Threat Submit a suspected infected fileto Symantec.
For instructions, see How to back up the Windows registry. I used the products removal tools. Sadly, I believe the problem is not with my computer but a poorly written Norton Security 2015 that is bumping into something inconsequential that doesn't affect computer performance or security risks. http://deftmag.com/symantec-antivirus/symantec-antivirus-could-not-communicate-with-the-selected-computer.html For more information, read Best practices for managing laptop and mobile clients with Symantec AntiVirus Corporate Edition.
The tech sent me an email with a refund number and I will get a credit back to my charge card. bjm_ Guru Norton Fighter25 Reg: 07-Sep-2008 Posts: 13,617 Solutions: 279 Kudos: 1,983 Kudos0 Re: Cannot connect to symantec server Posted: 07-Nov-2014 | 4:28PM • Permalink rms59: Well guys that's it. peterweb Guru Mobile Master Norton Fighter25 Reg: 17-Apr-2008 Posts: 16,559 Solutions: 558 Kudos: 2,810 Kudos0 Re: Cannot connect to symantec server Posted: 09-Nov-2014 | 8:59AM • Permalink It does not matter We can't try to help without some basic information.
Try these resources. After I got the cannot connect screen I closed it and the program kept installing and I got another window to sign into my Norton Account. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. We have had a few users who thought they were speaking to Norton Techs when they weren't.
For help with this setting, follow the directions under "To change the Default Impersonation Level using Dcomcnfg.exe" in the "Technical Information" section of this document. Download and import the Debugoff.reg file to close the DOS window and turn off debugging. If you downloaded your copy of Norton product, double-click the file that you downloaded. What went on between you and the techs I do not know other than they said they couldn't install the product.
Press E to edit the values in the right pane. The communication between clients and servers does not work correctly.
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