It is only a cached copy of the information from each parent server. In the Registry Editor, delete the IRPStackSize value. Click Yes to restart the SEPM service. You can view these logs to troubleshoot client and server communication. weblink
Blank username icorrect. Don't have a SymAccount? Create a SymAccount now!' Symantec Endpoint Protection clients do not communicate with their Manager: 400 - Bad Request in Sylink log TECH103940 March 6th, 2012 http://www.symantec.com/docs/TECH103940 Support / Symantec Endpoint Protection Check that the management server is not running multiple versions of PHP You can check whether the management server runs multiple software packages that use different versions of PHP. https://support.symantec.com/en_US/article.TECH100216.html
In the SEPM, export the communication file (sylink.xml) from the client group to which you want the client computer to connect. Click OK. In the Password field, type the password for the database. Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation Symantec Endpoint Protection clients do not maintain communication with the manager
Next to Address Type, select one of the following, depending on what you typed in step 8: Machine Name IP Click Find Now. The scm-server log is typically located at C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs\scm-server-0.log. Delete the pki folder. For directions, read Symantec AntiVirus Quick Communications Check.
Close Login Didn't find the article you were looking for? If problems persist after you complete the steps in this document, contact Symantec Technical Support for assistance. Stop the Symantec AntiVirus service, restore a backup copy of the pki folder, and then restart the Symantec AntiVirus service. read the full info here To restart the Symantec AntiVirus service on the primary server On the Windows taskbar, click Start > Run.
To restore client communication with a parent server On the parent server, copy the Grc.dat configuration file from the Symantec AntiVirus program folder. https://support.symantec.com/en_US/article.TECH101287.html Test database and management server connectivity If the management server runs the embedded Sybase database, perform the following steps: Verify that the Symantec Embedded Database service runs, and that the dbsrv11.exe Restart the client. Solution Some Web servers require a Username in order to download files.
If the management server runs the remote SQL database, perform the following actions: Verify that you have specified a named instance when you installed and configured Symantec Endpoint Protection Manager. have a peek at these guys To check connection status data values in the client: In the SEP client, click the Help button, and then clickTroubleshooting. On the Default Properties tab, on the Default Impersonation Level menu, click Identify. On Windows 2000, click Console > Add/Remove Snap-in > Add.
To update information in Symantec System Center Start Symantec System Center. Press Enter to select the VirusProtect6 key, and then press O to open the VirusProtect6 key. Look for one or more
In the Login tab, in the User ID field, type dba. To reset the LoginCaCertIssueSerialNum registry value on a Windows primary server Stop the Symantec AntiVirus service. Thank you!
Follow the directions for your version of Windows. At this time, the communications that occur in a local discovery to contact Symantec AntiVirus servers take place. After the Symantec AntiVirus service starts, open Symantec System Center. References For information about troubleshooting communication problems, read the following document: Troubleshooting communication problems with Symantec Client Security 3.x or Symantec AntiVirus Corporate Edition 10.x.
For information on how to obtain the latest build of Symantec Endpoint Protection, read Obtaining an upgrade or update for Symantec Endpoint Protection 11.x or Symantec Network Access Control 11.x. Other products I'm not sure Help for other Norton Products: Norton Internet Security & AntiVirus for Mac Norton Security Suite for Comcast Norton WiFi Privacy Norton Small Business Norton Identity Protection Error code: 0x20000022." Error: "Symantec AntiVirus communications layer failed to initialize. http://deftmag.com/symantec-antivirus/symantec-antivirus-could-not-communicate-with-the-selected-computer.html To view the Apache HTTP server Access log: On the management server, open C:\Program Files\Symantec\Symantec Endpoint Protection Manager\apache\logs\access.log.
The Directory is the field that holds the value of where the files are located in the directory following the URL address. The client is prompted to check in with its parent server. Intense Discovery An intense discovery locates Symantec AntiVirus servers across multiple subnets. Check the client's routing path.
Symantec System Center and Symantec AntiVirus server communicate over TCP port 2967. Follow the directions in the document Managing legacy clients and servers with Symantec Client Security 3.x and Symantec AntiVirus Corporate Edition 10.x. Check that the management server heap size is correct You may need to adjust the heap size that is appropriate for the management server's operating system. Thank you for using Norton Support. < Back Was this information helpful?
Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation You use Symantec System Center and either Symantec Client Security 3.x Duplicate server groups appear in the Symantec System Center when using Symantec AntiVirus 10.x with earlier versions Error: "An error occurred when trying to connect to topology service. STEP1 Download and run RemoveSymantecMacFiles Download the RemoveSymantecMacFiles.zip file. The location in the registry is: HKEY_LOCAL_MACHINE\Software\Intel\Landesk\VirusProtect6\CurrentVersion\AddressCache No network communications are initiated for this discovery method.
In the left pane, click Debug Logs. Select a Product... Confirm the presence of the server group root certificate and server private key Communication fails if the server group root certificate and server private key are not present on Symantec AntiVirus Thank you for your feedback!
WARNING: Make sure that you change this setting back the previous setting when you have finished. Check that the Symantec Endpoint Protection firewall or third-party firewall does not cause any network problems. Once the Symantec AntiVirus server has this information, it responds to the request from Symantec System Center.
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